2022-09-12T19:30:04-04:00 X, The Moonshot Factory
Customer Success Program Manager, Project Tidal
Program Management
Mountain View, CA, London, UK

X is Alphabet’s moonshot factory. We are a diverse group of inventors and entrepreneurs who build and launch technologies that aim to improve the lives of millions, even billions, of people. Our goal: 10x impact on the world’s most intractable problems, not just 10% improvement. We approach projects that have the aspiration and riskiness of research with the speed and ambition of a startup.

 

About the Team:

We are a moonshot to protect the ocean and feed humanity sustainably. Our initial area of focus is on developing technologies that bring greater visibility and understanding of what’s happening under the water.  Learn more about Project Tidal.

 

About the role:

As we scale, we are looking for an entrepreneurial program manager to scale our customer success operations

 

How you will make 10x impact:

  • Drive customer success agenda to deliver our product launch goals including operational programs. 
  • Drive Strategic /special projects for Customer success that span across all of Tidal cross functionally
    • Run customer success operational programs 
    • Strategic vision and implementation of tools and processes for 10x scale
    • Create operational structures & financial models to build a sustainable moonshot 
    • Build tools to enable voice of the customer into product roadmap
  • Enable new customer launches and manage customers / partners end to end.Tackle day to day needs of managing customers.
  • Have a keen sense for prioritization and the ability to balance customer focus with operational complexity and resource availability. 
  • Drive data analysis and insights to inform executive decision making

 

What you should have:

  • Bachelor's or Master’s degree or equivalent practical experience
  • Strong problem solving skills
  • 8-10 years experience in program management with end to end program ownership
  • Experience in building and scaling operational tools.
  • Experience managing customers and product launches.
  • Ability to lead through ambiguity, take on complex strategic and operational initiatives and scale effectively across the organization, bring order to chaos
  • Ability to analyze data and drive executive decisions
  • Excellent written and oral communication skills

 

You should also have these:

  • Demonstrable ability to execute in a customer focused environment and advocate for customers across a cross-functional organization
  • Keen eye to look around the corners and drive strategic decisions
  • Ability to effectively influence and communicate cross functionally with both internal stakeholders and external customers or partners
  • Experience working closely with engineering teams and interest in hardware and software products
  • Motivation to roll up your sleeves and flex deliveries in a startup environment 
  • Interest in implementing service reliability and stability improvement processes
  • Interest in driving the development of tools to improve operational efficiency

 

At X, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please contact us at: x-accommodation-request@x.team.

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