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2019-05-23T13:23:00-04:00 X, The Moonshot Factory
Director of Scaled Operations and Support, X

Operations

Hyderabad, India

Director of Scaled Operations and Support, X

Team:

This team’s mission is to deliver high-throughput and long-range connectivity via free-space optical communication (FSOC) links.

Role:

As the Head of Scaled Operations and Support, you will establish deep relationships with our customers and vendors and be accountable for our product delivery on schedule. Your typical day may include meetings with the customer’s C-level execs, deep dives with vendor teams to establish processes and service level agreements, engagement with the R&D teams to influence product roadmap and/or lead cross-X/Alphabet teams to drive a critical engagement with an external customer/partner.

You’ve previously been a COO, or a VP of Operations or equivalent and have delivered major business outcomes through scaling operations. You have deep empathy for the challenges our customers face in areas of scale and user experience.

Responsibilities:

  • Drive all aspects of operations in India to scale to thousands of field deployments by signing up local suppliers, deployment partners and logistics partners to ensure on-time delivery to customers
  • Scale the customer support organization by partnering internally within Alphabet or externally with other orgs to train large teams to troubleshoot and fix problems in the field deployments

Minimum Qualifications:

  • Engineering degree
  • 5 years of people management with experience leading large, distributed teams
  • 10 years of experience in a leadership role managing vendor field operations in a technology company
  • Domain expertise in telecom, field operations, vendor management
  • Flexibility to travel >50% of the time within India, with quarterly trips to Mountain View, California

Preferred Qualifications:

  • Entrepreneurial, resourceful, able to get things done with little direction, track record of influencing senior exec stakeholders, able to balance competing priorities and multiple time-sensitive projects at once
  • Work experience in India and in the United States
  • Exceptional communicator with a bias to action, an agile and creative problem solver, and able to build strong partnerships across functions
  • Flexibility to attend meetings remotely

About X, the moonshot factory

X creates radical new technologies to solve some of the world’s biggest problems. We develop uncomfortably ambitious, potentially world-changing new ideas such as self-driving cars, balloon-powered Internet and smart contact lenses. We’re a team of makers, entrepreneurs, engineers, designers and scientists with deep technical expertise who love the challenge of the seemingly impossible. X was formerly known as Google[x] and is part of Alphabet.

At X, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please contact us at: x-accommodation-request@x.team.


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